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For all other enquiries please visit the Affinity forums or contact us on Twitter or Facebook. Regardless of whether or not the authorisation is declined, we reverse our authorisation request immediately.
This is not a charge, and it will disappear from your statement; depending on the bank, in anywhere from a few minutes to a few weeks. You can create a VAT receipt for any order on your account. On your account homepageselect Order history and locate the order you wish to generate a VAT receipt for. Please see our macOS and Windows installation guide. Serif Software is platform specific. If you wish to use Serif Software on both Mac and Windows platforms, you must purchase a license for each.
As a commercial enterprise, you can download, install, use and run one copy of the Serif Software for use either: a by one specific individual on each of the Windows Computer s or Mac Computer s depending on your purchased license that they use, own or control, or b by multiple individuals on a single shared Windows Computer Mac Computer s depending on your purchased license that you own or control. On selecting Download you will be directed to a web page that will offer you the latest Windows release for your Affinity product.
The Product Key is a security and anti-piracy measure that verifies that your app is genuine. When you purchase any Affinity digital product direct from the Affinity Store, a Product Key will be generated on order completion as part of your order receipt. It will also be sent to you via email. If you want to pick up your Product keys at a later date you can sign in to your Affinity Account.
The Email field is also part of product validation, along with the Product Key. This must be the email address you used at the time of order.
If you need to access your product keys for a Serif Plus range product and it was purchased before 14th Mayyou can obtain them through the Legacy Product Keys page. Downloads for Serif Plus range products are available on our Legacy Downloads page.
If you purchased your Serif Plus range product after 14th May you can sign in and access your product keys and downloads from the Affinity Store. The cost is calculated by Serif. All orders are shipped via Amazon Logistics, the physical carrier may differ depending on your location. For all other orders, please allow up to 28 business days. You will be sent an email as soon as your order is dispatched.
You can also receive your order status by emailing affinityorders serif. Please remember to include your name and order number in your request. We will provide affinity designer keyboard not working free download prompt update during business hours 9.
If you are not satisfied with your product for any reason, you may return it within a 14 day period after receipt of your product to receive a full refund.
Please email affinityreturns serif. If you are returning a physical item a returns label will be emailed to you for printing. If you do not have access to a printer, a physical label can be dispatched to you upon request. After receipt of the return at Serif, a refund will be authorised within days. Please note — postage and packaging charges for returns of physical items are your responsibility.
Check your email junk folder for your order confirmation email. Please contact affinityorders serif. Visit the Affinity forums for support, learning resources, and Beta versions. Please visit affinity designer keyboard not working free download Business or Education sections of the Affinity website for volume licensing details. For additional information about Affinity, please contact us on Twitter or Facebook. Our Apps. My Account. Affinity Spotlight. Billing What forms of payment do you accept?
How do I obtain a VAT receipt? Digital orders How do I install Affinity software? How many computers can I install a digital product on? How do I download digital product updates? How do I download my digital product again? What is my Product Key? Where can I view my Product keys?
My Product Key is definitely correct. Any ideas? Where can I access my Serif Plus range product keys and downloads? Physical orders Affinity designer keyboard not working free download countries do you ship to? Are there shipping costs involved for physical orders? How long does shipping take? What shipping methods do you use? How do I check my order status? Will I be charged additional customs fees or import taxes?
All fees and taxes are paid by Serif. Returns and Refunds What is your returns policy? What should I do? I have a question related affinity designer keyboard not working free download my account. Who should I contact? Who should I contact in relation to my Affinity product?
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